side and not leaving until you purchase from them?
Or how about the opposite when you have found the product you would like to buy but
there is no sales assistant in sight and when you find one they tell you it’s not their area and cant help you!
Where did we go wrong in customer service and how can we
change it? We do want help finding a size at times and we may want more
information about a product so is it wrong to assume these questions will be
answered honestly and with a degree of knowledge about the item in
Is it any wonder we are trolling the online sites for products as we can email a
quick question while our feet are on the desk and have a reply in minutes and
not feel pressured into a sale.
I always enjoyed the shopping excursions with my mum heading into town by train
spending the day in stores looking for just the right item, then lunch and the
trip home with a happy smile and a new item held
Now my daughters say they don’t have time but will look on the internet at night
while watching TV and may run into a store near Uni to check it out then make up
Is it customer service as I originally thought that drove us away or is it maybe us
that do not have the time any longer to wander and find the enjoyment of making that special purchase, finding a bargain, feeling the clothes drape around us..?
Are we the shopper to blame for our own lack of interest and the current need for
speed and not enjoyment when it comes to shopping and is this why customer
service seems to have hit rock bottom in Australia?
Food for thought.