Returns will be accepted within 7 days of you receiving your order. (Our Dispatch & Goods Tracking System allows EcoSleep Australiato determine receipt date) You may return damaged goods only.
EcoSleep Australiais unable to refund damaged goods returned more than 7 days after receipt of delivery.
Refund of damaged items and freight will be arranged by EcoSleep Australia for authorised return of damaged goods.
Please Note: The item remains your property until we have received it. Please make sure you have a ‘Proof of Posting’ document when returning an item to EcoSleep Australia.
The cost of your purchase and freight charges will be refunded to the original cardholder only. EcoSleep Australia cannot send cash or cheques to either the original cardholder, or a third party which was sent a EcoSleep Australia item as a gift.
A photographic image of damages may be requested by EcoSleep Australia.
